Sail Canada Reviews

Sail.ca has a return and exchange policy effective within 30 days of the purchase date for both in-store and online purchases. Items to be returned or exchanged must be new, unworn, unaltered, and unused, with the original label and original packaging. A receipt with the date of purchase of the items (paper or electronic) and/or purchase order for online orders are required for in-store returns. Bikes that are already assembled can however be returned if they are not damaged.

For items purchased online, you can make a free return or exchange in store within 30 days of the purchase date. You can also return items by mail within 30 days of the purchase date. Exchanges may not be done by mail, only returns may be carried out using this method. Expert-level Explore+ Rewards Program members enjoy a 45-day exchange and return period and free returns for online orders.

As for the shipping policy, shipping costs are free for all online orders of $74 or more (after discounts and promotions, before taxes). With the exception of gift cards, delivery rates of $10 plus tax apply to every online order when the minimum purchase amount to qualify for free shipping is not met, regardless of the number of items or the delivery address in Canada. Your online order will be processed within 24 hours following the transaction, with the exception of orders containing firearms. Your order will be delivered in 2 to 10 business days following its processing, depending on your delivery destination. Once your order has been shipped, you will receive an email with a link to track your package. If you receive more than one order tracking email, it means that your order has been split into several shipments.

"Sail.ca" is committed to offering the best prices on the market. If an item is found at a better price from a Canadian competitor, the price difference will be refunded, with proof of the competitor's price, within 14 days of purchase. This applies to both in-store and online purchases. There are certain conditions and exclusions that apply to this policy.

Additionally, there is a Price Adjustment Policy. If an item previously purchased from SAIL has been reduced by SAIL, the price will be matched within 14 days of purchase of the item, upon presentation of the original sales receipt. The reduced price must still be in effect at the time of the price adjustment request.

Requests for price match or adjustment for items ordered on the SAIL.ca website can be made by sending an email to info@sail.ca. All price match or adjustment requests are subject to approval by the SAIL team. The price policy is not valid during clearance events.

Please note that the product must be available at SAIL and at the competitor’s at the same time. Out-of-stock items are not eligible for the price policy. Products must be identical to the ones available at SAIL (model, colour, season, size, etc.). The price of the competitor's item must be verifiable. The policy cannot be combined with any other promotion, offer or coupon. The product must be sold and shipped from Canada by a Canadian retailer.

The price policy excludes the price of items on clearance, store closures, used products, and items on demonstration, whether sold at SAIL or at competitors. The price policy does not apply to online sales sites such as Amazon or eBay. The price policy does not apply to items sold at wholesalers. The price policy excludes gift cards and workshop service fees.

It's important to note that customer reviews indicate mixed experiences with SAIL's customer service and online shopping experience. Some customers have reported issues with order fulfillment and communication. However, others have praised the informative service and assistance they received in-store.

SAIL also offers sales and discounts on outdoor gear, men's, women's, and children's clothing & shoes, camping, hunting & fishing equipment. They also have a clearance section where items can be purchased at discounted prices.

Remember, all the information provided is subject to change and it's always best to check the official website for the most up-to-date information.

For orders on "Sail.ca" that do not contain firearms, crossbow, and/or ammunition, the accepted payment methods are credit cards (Visa, MasterCard, Discover Card, and American Express), SAIL gift cards, and PayPal. However, for orders that do contain firearms, crossbow, and/or ammunition, only credit cards are accepted (Visa, MasterCard, Discover, and American Express). This applies to both home delivery and in-store pickup orders. It's important to note that not all items are eligible for home delivery due to their bulky nature or potential danger, such as aerosols, ammunition, anchors, attractants, batteries, blinds, boats (canoes and kayaks), car roof boxes, fishing nets, fuel, ice fishing tents (with sled included), large size coolers, large size hunting calls, safes, salt for game, sleds, transport trolleys, and urine repellents.

"Sail.ca" is a popular sporting goods store that competes with other stores like Dick's Sporting Goods, Scheels, NOBULL, Champs Sports, and Sportsman's Warehouse. It offers a wide range of products for outdoor adventures. Some of the popular categories include men's clothing, women's clothing, men's transitional jackets, women's transitional jackets, men's footwear, women's footwear, running, camping, and nautical gear. They also offer products from over 600 outdoor brands. Some of the top picks from this season's new arrivals include Hiking Boots, Rain Jackets, Caps, Dresses, Camping Chairs, Tents, and Climbing Sandals. In addition to these, they also offer health and safety products like survival kits, insect repellents, bug nets, sun protection, and sanitation products. They have a rewards program where members can get 15% off on their next purchase. However, the customer reviews are mixed with a total of 28 reviews, 7% of which are 5-star ratings.

The return policy for Sail.ca is as follows: For in-store or online purchases, the return and exchange policy is effective within 30 days of the purchase date. Items to be returned or exchanged must be new, unworn, unaltered and unused, with the original label and original packaging. A receipt with the date of purchase of the items (paper or electronic) and/or purchase order for online orders are required for in-store returns. Bikes that are already assembled can however be returned if they are not damaged.

For items purchased online with the in-store pickup service, returns or exchanges can be made in store only, the same day or within 30 days of the purchase date, at any SAIL store location. Unfortunately, exchanges or returns may not be done by mail, only in store.

For items purchased online with the home delivery service, you can make a return in store or by mail, or an exchange in store only, within 30 days of the date of purchase. If you choose to return by mail, a return management fee of $10 + taxes will be deducted from the total amount of the refund. Additional charges may apply for oversized items.

Expert-level Explore+ Rewards Program members enjoy a 45-day exchange and return period and free returns for online orders. Please note that all these policies are subject to change and it's always a good idea to check the latest on the official website.

To get in touch with Sail.ca customer service, there are several options available. The fastest response can be obtained by clicking “Chat” at the bottom right of the screen on their website. The customer service team is available from Monday to Friday: 9:30 am – 5 pm and Saturday to Sunday: 9 a.m. - 4 p.m. For questions about a purchase made online or in store, an email can be sent to info@sail.ca. Additionally, the FAQ page on their website provides answers to the most common enquiries. If the information provided is not sufficient, please let us know.